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RETURN POLICY

Return POLICY

Due to the nature of the items featured, returns are only allowed on some products. Our return policy may vary per product type (new, used, or refurbished). For instance, items shipped directly by the manufacturer can be subject to different return expectations and fees. Please get in touch with us via phone to confirm.

Return Process

If the item arrives and is not working, reasonable troubleshooting steps will need to be taken with the manufacturer to determine if the item is defective. If the thing is determined to be defective, the manufacturer will provide a resolution. If there are no problems with the item, the item is new and unopened; the buyer is responsible for original shipping costs and a restocking fee starting at 30%. Opened and or used items will not be eligible for returns. Shipping cost includes our shipping cost to send the item initially. Refunds will be sent directly to the credit card used to place the order. Returns cannot be accepted after 30 days. All requests would need to be directed to the manufacturer. Once a return has been approved, you have two weeks (10 business days) to ship the item back to the instructed location.

Sales Tax

If you or your business is tax exempt, a copy of your tax exemption will be needed before any purchase. If Generator-Superstore is put in a position where taxes must be refunded, a 3% fee will be deducted from the refund.

Restocking

Whenever a restocking fee is applicable, we must reference that particular manufacturer’s requirement. Please check with us if you have any questions about the restocking fee for a specific product.

Warranty Information

For new items, please note that some manufacturers will require you to activate the warranty or register the product within a certain amount of time upon receipt of the machine. For complete warranty details or any questions regarding a warranty, please visit the respective manufacturer’s website. For used or refurbished items, please get in touch with Generator-Superstore directly, as they may vary. You are responsible for thoroughly inspecting the packaging and merchandise you receive and reporting any damage immediately upon shipment. For freight shipments, you should check the goods before accepting the merchandise. If there is severe damage, you should refuse the shipment. In any case, you can note any concerns concerning damage to the packaging or missing parts on the driver’s copy of the Bill of Lading. This makes filing a claim for missing pieces or concealed damage possible. Warranties do not cover shipping damage.